Franco Sarto Women's L-Melfi Mary Jane NW/OB

The Franco Melfi Mary Jane is a sophisticated classic, featuring a metallic buckle detail and block heel. This versatile women's dress shoe combines style and sustainability, perfect for any occasion.

Thank you for shopping with Shoreline Shoes! We want you to be completely satisfied with your purchase. If you're not happy with your item for any reason, we offer a hassle-free return process within 30 days of receiving your order.

Return Guidelines:

1. Timeframe: You have up to 30 days from the date of delivery to initiate a return.

2. Condition: Items must be returned in their original, unworn, unwashed, and undamaged condition, with all tags and packaging intact. If it's a pre-owned item, it must be returned in the original shipped condition. 

3. Initiating a Return: To initiate a return, please follow these steps:

   • Go to returns.shorelineshoes.com
   • Enter your 4 or 5-digit order number and email address.
   • Follow the steps.

1. Return Shipping: During the return process, you will be prompted to purchase a return label from us at a flat rate of $8 or send it back with a method you choose. We recommend using a trackable shipping method and retaining the shipping receipt for your records.

2. Inspection and Processing: Once we receive your return, our team will inspect the item to ensure it meets our return criteria. Upon approval, we will process your refund or exchange.

Refunds and Exchanges:

1. Refunds: If your return is approved, we will process a refund to your original payment method. Please allow 5-10 business days for the refund to reflect in your account.

2. Exchanges: If you wish to exchange an item for a different size, color, or style, please return your item for a full refund and then re-order the correct size on a new transaction. 

Non-Returnable Items:

Certain items are not eligible for return, including:

• Items specifically marked "Non-Returnable."
• Undergarments, swimwear, and intimate apparel for hygiene reasons.
• Items that show signs of wear, washing, or damage.

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact our Customer Support team within 7 days of receiving your order. We will provide assistance to resolve the issue promptly.

Contact Us:

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact our Customer Support team at info@shorelineshoes.com. We're here to help!

Please note that this return policy is subject to change. The return policy in effect at the time of your purchase will apply. This policy was last updated on 09/04/2024.

Thank you for choosing Shoreline Shoes. We appreciate your business!

Welcome to ShorelineShoes! We're excited to provide you with a seamless shopping experience. This Shipping Policy outlines the details of our shipping processes and practices. By placing an order on our website, you agree to the terms outlined below.

1. Shipping Methods:

We offer several shipping options to accommodate your preferences and needs. During the checkout process, you will be able to select the shipping method that suits you best. If an economy/standard/or free option is selected, we will choose a service at our discretion. All orders are sent UPS or USPS.

2. Order Processing:

• Orders are typically processed within 1-2 business days of receiving payment.
• Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.

3. Shipping Times:

• Shipping times vary based on your location, selected shipping method, and product availability.
• Estimated delivery times will be provided during the checkout process. Please note that these are estimates and not guaranteed delivery dates.

4. Tracking Information:

• Once your order is shipped, you will receive an email notification with tracking information.
• You can track the status of your shipment by clicking on the provided tracking link.

5. Shipping Costs:

• Shipping is Free unless a faster method is available and chosen. Varying options will be shown at the time of checkout, if available.

6. International Shipping:

• We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees.
• Customers are responsible for any applicable customs charges.

7. Shipping Address:

• Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses.

8. Delivery Issues:

• While we strive to ensure timely and reliable delivery, unforeseen circumstances such as weather events or carrier delays may impact delivery times.
• If you experience any issues with the delivery of your order, please contact our Customer Support team for assistance.

9. Order Tracking:

• We recommend keeping track of your order's tracking information for real-time updates on its status.
• If you have any concerns about the delivery status, contact us at info@shorelineshoes.com.

10. Changes to Shipping Policy:

• We reserve the right to modify or update our Shipping Policy at any time. Changes will be effective upon posting on our website.

11. Contact Us:

• If you have any questions or inquiries regarding our Shipping Policy, please contact us at info@shorelineshoes.com.

Thank you for choosing Shoreline Shoes. We appreciate your business and look forward to delivering your stylish products to your doorstep! This Shipping Policy was last updated on 08/01/2023.

Used