Return guidelines

• TimeframeYou have up to 30 days from the date of delivery to initiate a return.
• ConditionItems must be returned in their original, unworn, unwashed, and undamaged condition, with all tags and packaging intact. If it's a pre-owned item, it must be returned in the original shipped condition.

How to start a return

1. Go to returns.shorelineshoes.com.
2. Enter your 4 or 5-digit order number and email address.
3. Follow the steps.

Return shipping

During the return process, you will be prompted to purchase a return label from us at a flat rate of $8, or send it back with a method you choose.

Inspection and processing

Once we receive your return, our team will inspect the item to ensure it meets our return criteria. Upon approval, we will process your refund or exchange.

Refunds and exchanges

• RefundsIf your return is approved, we will process a refund to your original payment method. Please allow 5–10 business days for the refund to reflect in your account.
• ExchangesIf you wish to exchange an item for a different size, color, or style, please return your item for a full refund and then re-order the correct size on a new transaction.

Non-returnable items

Certain items are not eligible for return, including:

• Items specifically marked “Non-Returnable.”
• Undergarments, swimwear, and intimate apparel, for hygiene reasons.
• Items that show signs of wear, washing, or damage.

Damaged or incorrect items

Shipping methods

We offer several shipping options to accommodate your preferences and needs. During the checkout process, you will be able to select the shipping method that suits you best.

If an economy, standard, or free option is selected, we will choose a service at our discretion. All orders are sent UPS or USPS.

Order processing

• Orders are typically processed within 1–2 business days of receiving payment.
• Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.

Shipping times

• Shipping times vary based on your location, selected shipping method, and product availability.
• Estimated delivery times will be provided during the checkout process. Please note that these are estimates and not guaranteed delivery dates.

Tracking your order

• Once your order is shipped, you will receive an email notification with tracking information.
• You can track the status of your shipment by clicking on the provided tracking link.
• We recommend keeping track of your order's tracking information for real-time updates on its status.
• If you have any concerns about the delivery status, contact us at info@shorelineshoes.com.

Shipping costs

International shipping

• We offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees.
• Customers are responsible for any applicable customs charges.

Shipping address

Delivery issues

• While we strive to ensure timely and reliable delivery, unforeseen circumstances such as weather events or carrier delays may impact delivery times.
• If you experience any issues with the delivery of your order, please contact our Customer Support team for assistance.

Changes to this Shipping Policy

We reserve the right to modify or update our Shipping Policy at any time. Changes will be effective upon posting on our website.